CAZIMI Privacy Policy

Last Updated: September 1, 2025

Service Provider: MOONVISION GLOBAL PTE. LTD.

Welcome to CAZIMI!

This Privacy Policy ("Policy") describes how MOONVISION GLOBAL PTE. LTD. ("MOONVISION," "we," "us," or "the Company") operating CAZIMI ("we," "us," or "our") collects, uses, and protects your personal information when you use our astrology application and related services ("Service").

Please read this Privacy Policy carefully before using our Service. By using CAZIMI, you agree to the collection and use of information in accordance with this Policy.

1. Information We Collect

1.1 Information You Provide

• Account Information: Registration details and profile information
• User Data: Information you choose to provide when using our services
• Communication Data: Messages, feedback, and support inquiries
• Payment Information: Billing details processed through third-party platforms

1.2 Information We Collect Automatically

• Device Information: Device characteristics and identifiers
• Usage Information: App interaction data and usage patterns
• Technical Data: System information, app performance data
• Location Data: General location information (if permitted)

2. How We Use Your Information

2.1 Service Provision

• Provide and maintain our mobile application services
• Deliver personalized user experiences
• Process and respond to your requests
• Provide customer support and assistance

2.2 Account Management

Your account information helps us:

• Authenticate your identity and secure your account
• Process subscription payments and manage billing
• Provide customer support and respond to inquiries
• Send important service updates and notifications

2.3 Service Improvement

• Analyze usage patterns to enhance our services
• Develop and improve application features
• Personalize content and user experience
• Conduct research and analytics for business purposes

2.4 Legal and Safety

We may use information to:

• Comply with legal obligations and regulations
• Protect against fraud and unauthorized access
• Enforce our Terms of Service
• Respond to legal requests and court orders

3. Information Sharing and Disclosure

3.1 No Sale of Personal Data

We do not sell, rent, or trade your personal information to third parties for commercial purposes.

3.2 Service Providers

We may share information with trusted service providers who assist us in:

• Cloud hosting and data storage
• Payment processing and billing
• Analytics and app performance monitoring
• Customer support services

These providers are contractually bound to protect your information and use it only for specified purposes.

3.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes and government requests
• Protect our rights, property, or safety
• Investigate potential violations of our terms
• Prevent fraud or other illegal activities

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

4. Data Security

4.1 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices

4.2 Data Breach Response

In the unlikely event of a data breach, we will:

• Promptly investigate and contain the incident
• Notify affected users within 72 hours when required
• Report to relevant authorities as legally mandated
• Take steps to prevent future occurrences

5. Data Retention

5.1 Retention Periods

We retain your information for different periods based on the type of data:

• Account Data: Until account deletion or 3 years of inactivity
• Birth Information: Until account deletion (essential for service)
• Usage Data: Up to 2 years for analytics purposes
• Financial Records: 7 years for tax and legal compliance

5.2 Data Deletion

When retention periods expire or upon account deletion, we securely delete your personal information, except where retention is required by law.

6. Your Rights and Choices

6.1 Access and Portability

You have the right to:

• Access your personal information we hold
• Request a copy of your data in a portable format
• Receive information about how we process your data

6.2 Correction and Updates

You can:

• Update your account information through app settings
• Correct inaccurate birth information
• Modify privacy preferences and notifications

6.3 Deletion and Restriction

You may:

• Delete your account and associated data
• Request restriction of certain data processing
• Object to processing based on legitimate interests

6.4 Marketing Communications

You can opt out of marketing communications at any time through:

• App notification settings
• Unsubscribe links in emails
• Contacting our support team

7. Legal Compliance

We strictly comply with data protection regulations worldwide, including but not limited to:

• GDPR (General Data Protection Regulation): We follow EU data protection laws, ensuring EU users enjoy complete data protection rights
• CCPA (California Consumer Privacy Act): We provide California residents with privacy rights and protections required by law
• PDPA (Singapore Personal Data Protection Act): As a Singapore-registered company, we strictly comply with local data protection regulations
• Other Applicable Regulations: We continuously monitor and comply with data protection laws in various countries and regions

7.1 Sensitive Information Processing

Given that our app collects sensitive information such as birth dates, names, and email addresses, we specifically commit to:

• Clear Disclosure: Clearly explaining the purpose and use of collecting this information
• Data Minimization: Collecting only the minimum information necessary to provide our services
• Purpose Limitation: Using your information strictly for declared purposes and not for other uses
• Security Protection: Implementing the highest level of security measures to protect your sensitive information
• User Control: Allowing you to view, modify, or delete your personal information at any time

7.2 Cross-Border Data Transfer Compliance

When your data needs to be transferred across borders, we ensure:

• Obtaining your explicit consent or based on other lawful bases permitted by law
• The destination country or region has adequate data protection levels
• Using standard contractual clauses or other legally recognized protective measures
• Continuously monitoring the security and compliance of data transfers

8. International Data Transfers

8.1 Cross-Border Processing

Your information may be processed in countries other than your residence, including Singapore and other jurisdictions where our service providers operate.

8.2 Transfer Safeguards

When transferring data internationally, we ensure adequate protection through:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by data protection authorities
• Other legally recognized transfer mechanisms

9. Children's Privacy

9.1 Age Restrictions

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9.2 Parental Rights

If we become aware that we have collected information from a child under 13, we will:

• Delete the information immediately
• Notify the parents or guardians
• Prevent further collection from that user

10. Firebase Services and Data Processing

10.1 Firebase Analytics

We use Google Firebase Analytics to understand app usage and improve user experience:

• Data Collected: App usage statistics, user behavior patterns, device information, crash reports
• Data Purpose: Analyze user preferences, optimize app performance, improve feature design
• Data Processing: Data is anonymized and does not contain personally identifiable information
• Data Retention: According to Firebase data retention policy, typically 14 months

10.2 Firebase Crashlytics

We use Firebase Crashlytics to monitor app stability:

• Data Collected: Crash logs, error reports, device state information
• Data Purpose: Identify and fix app errors, improve app stability
• Data Processing: Crash data does not contain personally identifiable information
• Data Retention: Crash reports are retained for 90 days

10.3 Firebase Performance Monitoring

We use Firebase Performance Monitoring to optimize app performance:

• Data Collected: App startup times, network request performance, screen rendering times
• Data Purpose: Identify performance bottlenecks, optimize user experience
• Data Processing: Performance data is aggregated and does not contain personal information
• Data Retention: Performance data is retained for 90 days

10.4 Firebase Data Control

Regarding Firebase data collection, you can:

• Opt Out: Disable analytics data collection in app settings
• Device Control: Limit data collection through device advertising ID settings
• Learn More: Review Google's Firebase privacy policy for detailed information

11. Cookies and Similar Technologies

11.1 Types of Technologies

We use various technologies to enhance your experience:

• Essential Cookies: Required for basic app functionality
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings and choices

11.2 Managing Cookies

You can control cookie usage through:

• App privacy settings
• Device-level privacy controls
• Browser settings (for web versions)

12. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

13. Privacy Policy Updates

13.1 Notification of Changes

We may update this Privacy Policy periodically. We will notify you of significant changes through:

• In-app notifications
• Email notifications
• Prominent notices on our website

12.2 Effective Date

Changes become effective 30 days after notification, unless immediate implementation is required by law.

13. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Company Name: MOONVISION GLOBAL PTE. LTD.

• Email: [email protected]
• Phone: (+65)88021935
• Address: 8 EU TONG SEN STREET, #16-81, THE CENTRAL, SINGAPORE 059818

14. Governing Law

This Privacy Policy is governed by the laws of Singapore. Any disputes arising from this Policy will be subject to the exclusive jurisdiction of Singapore courts.

Your privacy is important to us. We are committed to protecting your personal information and providing transparency about our data practices.